Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Passion.apparel.clothes@gmail.com. Please note that returns will need to be sent to the following address: 4355 windsor lake dr virginia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Passion.apparel.clothes@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Passion.apparel.clothes@gmail.com.
Welcome to PASSION APPAREL. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read these terms carefully before placing an order.
1. ABOUT OUR STORE
PASSION APPAREL is an independent clothing brand offering apparel and related products through our online store.
Throughout these Terms, the words “we,” “us,” and “our” refer to PASSION APPAREL. The terms “you” and “your” refer to the customer or visitor using our website.
2. ELIGIBILITY
By using this website or placing an order, you confirm that you are legally permitted to enter into an agreement for the purchase of products in your location.
If you are under the age required to make purchases online in your location, you should have a parent or legal guardian place the order for you.
3. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to accurately display our products, including colors, images, sizes, materials, and descriptions.
However, colors may appear slightly different depending on your device or screen settings.
Product availability may change at any time. We reserve the right to limit quantities, discontinue products, or change product information without prior notice.
4. ORDERS
Placing an order does not guarantee that the order will be accepted.
We reserve the right to refuse or cancel an order for reasons including, but not limited to:
- Product availability
- Incorrect pricing or product information
- Suspected fraudulent activity
- Incorrect customer information
- Errors on our website
If we cancel an order after payment has been received, we will provide any refund that is required under our applicable refund policy and law.
5. PRICING AND PAYMENT
All prices displayed on our website are listed in U.S. dollars unless otherwise stated.
Prices may change at any time without notice.
You agree to provide accurate and complete payment and billing information when placing an order.
Any applicable taxes, shipping charges, or other fees will be displayed during checkout when applicable.
6. SHIPPING
Customers are responsible for providing accurate shipping information when placing an order.
PASSION APPAREL is not responsible for delays caused by incorrect addresses, shipping carriers, weather, or circumstances outside our reasonable control.
Estimated delivery times are estimates only and are not guaranteed unless specifically stated otherwise.
7. RETURNS, EXCHANGES, AND REFUNDS
Returns, exchanges, and refunds are subject to our current Refund Policy.
Please review the Refund Policy before purchasing.
Nothing in these Terms limits any consumer rights that cannot legally be waived under applicable law.
8. PREORDERS
If a product is offered as a preorder, the product may not be immediately available for shipment.
Any estimated preorder shipping or fulfillment date is an estimate and may change because of production, manufacturing, shipping, or other circumstances outside our control.
By placing a preorder, you acknowledge that fulfillment may take longer than a regular in-stock order.
9. PRODUCT CARE
Customers are responsible for following any care instructions provided with their products.
Failure to follow care instructions may result in damage that is not considered a manufacturing defect.
10. INTELLECTUAL PROPERTY
All content on this website, including logos, brand names, graphics, product designs, photographs, text, and other original materials, belongs to PASSION APPAREL or its respective owners unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, or use our content without written permission.
11. PROHIBITED USES
You agree not to use our website:
- For unlawful purposes
- To attempt to interfere with the operation of our website
- To submit false or misleading information
- To attempt unauthorized access to our website or systems
- To infringe upon the rights of PASSION APPAREL or others
- To engage in fraudulent activity
12. THIRD-PARTY SERVICES
Our website may use third-party services, including payment processors, shipping providers, analytics services, and Shopify.
Third-party services may have their own terms and privacy policies. PASSION APPAREL is not responsible for the policies or practices of third-party services.
13. ACCURACY OF INFORMATION
We make reasonable efforts to keep information on our website accurate and current.
However, errors may occasionally occur, including typographical errors, inaccurate product information, pricing errors, or availability errors.
We reserve the right to correct errors and update information at any time.
14. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, PASSION APPAREL will not be responsible for indirect, incidental, or consequential damages arising from your use of our website or purchase of our products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law.
15. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time.
When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of our website after changes are posted means you accept the updated Terms.
16. GOVERNING LAW
These Terms will be governed by the applicable laws of the jurisdiction in which PASSION APPAREL operates, except where applicable law requires otherwise.
17. CONTACT US
If you have questions about these Terms of Service, please contact PASSION APPAREL through the contact information provided on our website.
PASSION APPAREL
Thank you for supporting our brand.